A learner will be able to:

• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.

• Understand the role of technology in the business context.

• Demonstrate basic application, network and operating system support skills

• Relate business problems and information technology solutions

• Demonstrate appropriate technical reporting skills

• Demonstrate appropriate customer care in the context of IT support

• Function appropriately in a change management process within a support team

• Demonstrate hardware support skills for server computers

• Demonstrate an understanding of Systems Support contextualised within a selected work area.

Final Summative Assessment

Duration: Submit at the end of each Learning Unit

• Number of questions: Varies

• Style of questions: Multiple Choice and Written

• Pass mark: Competency

• No negative marking

The exam result is a combination of formative and final assessment scores leading to “competency” or “no competency”.