• Communicate effectively with fellow IT staff &   users of information systems.

• Demonstrate an understanding of different types   of computer systems and the use of computer   technology in business.

• Demonstrate an understanding of problem-solving   techniques, and how to apply them in a technical   environment.

• Demonstrate an understanding of Computer   Technology Principles.

• Select and use materials and equipment safely for   technological purposes.

• Work effectively as a team member within a   support team.

• Carry out, under supervision, a small size task to   demonstrate knowledge of techniques & skills   needed in one or more of the following areas of   majoring/specialization:

  • Hardware and Infrastructure Support for   Personal Computers

  • Hardware and Infrastructure Support for   Office Products

  • Data Communications and Network Support

Final Summative Assessment

Duration: Submit at the end of each Learning Unit

• Number of questions: Varies

• Style of questions: Multiple Choice and Written

• Pass mark: Competency

• No negative marking

The exam result is a combination of formative and final assessment scores leading to “competency” or “no competency”.